Bookings and Payment
To confirm an accommodation booking, we request payment in full. Bookings can be made online and payments are made through Paypal or customers can opt to pay by credit or debit card via Paypal, should they not have a Paypal account. Alternatively, deposits can be paid via a card payment over the phone, or we can supply BAC’s information if customers would prefer not to make the payment online. To make a payment over the phone or by bacs and to reserve a booking offline, customers are required to call Rachel on 07812114085 or email rachel@rainbowwoodfarm.com.
Once payment is received, customers will receive an email confirmation detailing the balance paid, date of stay and information for arrival
(Please note that we do not hold any credit or debit card details)
Cancellation
30-day notice refund policy
In the event a booking is cancelled or curtailed, we require 30 days notice ahead of the arrival date in order to offer a full refund to customers. We appreciate that some cases are uncontrollable and therefore may be subject to exception and goodwill. In the unlikely case of an illness or matters outside of your or our control, we will be happy to discuss alternative dates to uphold your deposit fee and will not charge the remaining payment until the departure of your postponed stay. Please note that we can only offer a deposit extension of up to 6 months.*
14 days notice
Cancellations within 14 days prior to arrival will be offered as an alternative date/ dates, subject to availability and offered within 6 months to the original booking date.
48 hrs full charge
No refund or alternative dates will be provided for cancellations within 48hrs of arrival*
*We would be willing to discuss this in exceptional circumstances out of client or customer control.
Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Arrival & Departure
Your accommodation is available to you from 2pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 10.30am on the day of departure, (11 am on Sundays) unless otherwise arranged.
Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may ask for compensation, or we may send you an invoice, for any significant damages beyond suitable repair.
Liability
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Children
We happily accept children. We recommend that younger children stay in The Clock Room, where there is more space, especially if you are bringing a travel cot.
Children are accepted in the other rooms, but please call or email to prearranged.
Accessibility or Special Needs
For special requirements, please contact us by email or phone to discuss. The Garden room is a ground-floor room, but there is a narrow door way on entrance to the room and a small step down into the room. We will do our utmost to accommodate any special requirements.
Pets
Please contact us to discuss. We do accept dogs in the ground floor Garden room. BY PRIOR ARRANGEMENT ONLY.
Data
Any data gathered during the course of your booking may be held on a device. We execute appropriate protection of all personal information provided. We do not supply any personal information to any 3rd parties.
